Refunds & Returns Policy
Effective Date: December 22, 2024
Website Name: MusconePerfumes.com
Business Name: Alajlan
At MusconePerfumes.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, our Refunds & Returns Policy outlines the steps you can take to initiate a return or request a refund.
1. Eligibility for Returns
We accept returns under the following conditions:
• The product must be unused, unopened, and in its original packaging.
• The return request must be initiated within 14 days of receiving your order.
• Only products purchased directly from MusconePerfumes.com are eligible for return.
• Only wrong orders are eligible for return.
2. Non-Returnable Items
The following items are not eligible for return:
• Products that have been used, opened, or damaged after delivery.
• Products purchased on final sale, clearance, or promotional discounts (if stated as non-returnable).
• Gift cards or digital products.
3. Refund Policy
Refunds will be processed under the following terms:
• Refunds are issued to the original payment method used during the purchase.
• Shipping fees are non-refundable, except in cases where the product is damaged or defective.
• Refunds will be processed within 7-14 business days after we receive and inspect the returned item.
4. Return Process
To initiate a return, follow these steps:
1. Contact Us: Email us at [email protected] with the following details:
• Your full name and order number.
• The product(s) you wish to return and the reason for the return.
2. Receive Authorization: Our customer support team will review your request and provide a Return Authorization Number (RAN) and return instructions if your request meets our return conditions.
3. Ship the Product: Return the product in its original packaging, including all accessories or gifts (if applicable), to the address provided in the return instructions. Ensure the RAN is included in the return package.
5. Return Shipping Costs
• Customers are responsible for return shipping costs, except in cases where the product is damaged, defective, or incorrect.
• We recommend using a trackable shipping service to ensure the safe return of the product. We are not responsible for lost or undelivered returns.
6. Damaged or Defective Products
If your product arrives damaged or defective:
• Contact us at [email protected] within 48 hours of receiving the product.
• Provide photos of the damaged or defective product, along with your order number.
• If verified, we will offer a replacement, refund, or store credit, and we will cover the return shipping cost.
7. Exchanges
We do not offer direct exchanges at this time. If you wish to exchange a product, please follow the return process and place a new order for the desired item.
8. Cancellation Policy
Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible as the order may already be processed or shipped.
9. Contact Us
For any questions or assistance regarding returns and refunds, please contact us:
• Email: [email protected]
• Address: e commerce
We are committed to making your experience with MusconePerfumes.com seamless and satisfactory. Thank you for choosing us for your luxury perfume needs!